Refund Policy
newmean.ai (hereinafter "Company") establishes the following Refund Policy for the Research79 Service in light of the nature of digital content.
Last Revised: 2026-04-22
Effective Date: 2026-04-22
Article 1 No-Refund Principle
① The paid analysis results provided by Research79 constitute "digital content equivalent to goods whose copy-protective packaging has been damaged" as defined under Article 17(2)(5) of the Act on the Consumer Protection in Electronic Commerce (hereinafter "E-Commerce Act").
② Because digital content loses its intrinsic value (information precedence, confidentiality, and novelty) the moment it is disclosed, restoring the original state is effectively impossible. Accordingly, once payment is completed and the full analysis results have been delivered to the user, subscription withdrawal (refund) is restricted.
③ To ensure the validity of this restriction, the Company operates the four-step consumer protection procedure described in Article 2.
Article 2 Consumer Protection Measures (Validity Requirements for Withdrawal Restriction)
To safeguard the user's purchasing decision right, the Company implements the following four-step procedure to satisfy the statutory requirements of Article 17(2)(5) of the E-Commerce Act.
1. Pre-purchase trial (try-before-buy): Users may view 80% of the analysis results free of charge before payment to fully assess whether to proceed with the purchase.
2. Explicit pre-payment notice: The payment screen clearly states "Full results disclosed upon payment → subscription withdrawal restricted."
3. Explicit consent confirmation: Users must personally check the "I agree to the subscription withdrawal restriction conditions" checkbox before payment proceeds (default: unchecked). The consent timestamp is recorded and used as evidence in the event of a dispute.
4. Post-payment notice: The subscription withdrawal restriction is reiterated on the payment completion screen and in the email receipt.
Article 3 Circumstances in Which Refunds Are Not Available (Examples)
Pursuant to Article 1, the following circumstances are not eligible for a refund:
- Simple change of mind
- Selection errors regarding product, quantity, or payment card
- Dissatisfaction with the user's interpretation or application of the analysis results
- Dissatisfaction with the wording or nuance of the AI-generated APA interpretation
- Incorrect data uploaded due to user error, or requests to re-run an analysis
- Inability to download the analysis results caused by the user's own device or network
Article 4 Exceptional Refund Grounds
Notwithstanding Article 1, a full refund is available in the following cases where the Company is at fault or where refund obligations arise by operation of law. These grounds are based on mandatory provisions and cannot be excluded by agreement between the parties.
| Ground | Description |
|---|---|
| Results not delivered after payment | Payment was approved but the 100% analysis results were not delivered due to the Company's system error |
| Duplicate billing | Duplicate payment for the same order occurred due to an error of the payment gateway or the Company |
| Significant service defect | Due to the Company's fault, the delivered analysis results differ significantly from the service's advertising or description pages to the extent of a violation of the Act on Fair Labeling and Advertising |
| Statutory refund obligation | Other refund obligations required by mandatory law, including the E-Commerce Act, the Consumer Protection Act, and the Korea Fair Trade Commission's Consumer Dispute Resolution Guidelines |
Except in the cases above, refunds are not available after delivery due to the intrinsic nature of digital content.
Article 5 Pre-Payment Notice (Displayed on Payment Screen)
The following notice is displayed on the payment screen:
"Once payment is completed, your full data-based analysis results will be immediately disclosed. Because digital content loses its value upon delivery, subscription withdrawal (refund) is restricted pursuant to **Article 17(2)(5) of the Act on the Consumer Protection in Electronic Commerce**."
Article 6 Consent Procedure
- A checkbox stating **"I agree to the subscription withdrawal restriction conditions and Refund Policy above."** is displayed above the payment button.
- The **default state of the checkbox is unchecked**, and users must personally check the box before payment proceeds.
- The timestamp of the user's consent is recorded in the system and may be used as evidence in the event of a dispute.
Article 7 Post-Payment Notice (After Payment Completion)
After payment is completed, users will be notified as follows:
"Payment completed. Because of the intrinsic nature of digital content, subscription withdrawal is restricted after the analysis results are provided. Please refer to the Refund Policy for details."
Article 8 How to Request a Refund
For refund requests falling within the exceptional grounds under Article 4, please contact us using the method below.
- **Email**: contact@newmean.ai
- **Information to include**:
- Date of payment
- Reason for refund, together with supporting evidence (screenshots, error messages, etc.)
Article 9 Refund Processing Period
① Where a refund is approved, the Company completes the cancellation within 3 business days from the date of approval (E-Commerce Act Article 18(2)).
② If the refund is delayed due to the Company's fault, the Company will additionally pay a delay interest of 15% per annum for the period of delay, pursuant to Article 21-3 of the Enforcement Decree of the E-Commerce Act.
③ The card issuer may take an additional 3 to 7 business days to reflect the refund according to its own processing policy.
Article 10 Refund Method
Refunds are processed as cancellations to the card used for payment. If a card cancellation is not possible, refunds may be issued via bank transfer to an account designated by the user.
Article 11 Dispute Resolution Agencies
Users may seek assistance from the following agencies for disputes related to the Service.
| Agency | Contact |
|---|---|
| Consumer Dispute Mediation Committee | 1833-6972 / www.kopico.go.kr |
| Korea Consumer Agency | 1372 / www.kca.go.kr |
| Korea Fair Trade Commission | 1372 / www.ftc.go.kr |
Change History
| Version | Effective Date | Summary of Changes | Author |
|---|---|---|---|
| v1.0.0 | 2026-04-21 | Initial release | newmean.ai |
| v1.1.0 | 2026-04-22 | Introduced the no-refund principle (Article 1), added non-refundable examples (Article 3), and aligned the refund processing period with the 3-business-day statutory limit and 15% delay interest (Article 9) | newmean.ai |
The Korean version is the legally binding original. This English translation is provided for reference only. In case of any conflict between the Korean and English versions, the Korean version prevails.
The Korean version is available at: https://research79.kr/refund